Privacy Policy

We collect personal information that you provide directly to us, including:

• Personal identifiers: Full name, phone number, email address, and physical address
• Service information: Laundry preferences, delivery instructions, and order history
• Payment information: Mobile money (M-Pesa) transaction IDs and payment records (we do not store your M-Pesa PIN or bank details)
• Communications: Messages sent via WhatsApp, phone calls, email, or our website contact form
• Technical data: IP address, browser type, device information, and how you interact with our website

We collect your personal data in the following ways:

• Directly from you: When you book an appointment, contact us via WhatsApp/phone/email, fill out a form on our website, or communicate with us about our services.
• Automatically: When you visit our website, we collect technical data such as your IP address, browser type, and pages visited through cookies and similar technologies.
• From third parties: Payment confirmation data from M-Pesa or other payment processors (limited to transaction status and reference numbers).

We use your personal data only for legitimate business purposes:

• To process and manage your laundry service orders and appointments
• To communicate with you about pickups, deliveries, and service updates
• To send you promotional offers and discounts (only with your consent)
• To improve our services and website experience
• To comply with legal obligations under Kenyan law

We will never: Sell your personal data to third parties, use your data for purposes unrelated to our laundry services, or share your data without your consent except where required by law.

Under the Kenya Data Protection Act, 2019, we process your personal data based on the following legal grounds:

• Contractual necessity: To fulfill our service agreement with you — processing orders, scheduling pickups, and delivering laundry.
• Consent: For marketing communications and promotional messages. You may withdraw consent at any time.
• Legal obligation: To comply with applicable Kenyan laws and regulatory requirements.
• Legitimate interest: To improve our services, prevent fraud, and ensure network security.

We may share your data with trusted third parties only when necessary:

• M-Pesa / Safaricom: Payment processing (transaction verification only)
• Delivery partners: To coordinate pickup and delivery logistics
• Service providers: Website hosting, analytics, and communication tools (e.g., WhatsApp Business API)

All third parties are contractually bound to protect your data and comply with the Kenya Data Protection Act. We do not transfer your data outside Kenya unless equivalent data protection standards are guaranteed.

We retain your personal data only for as long as necessary:

• Order and transaction data: Retained for 5 years after your last interaction (to comply with tax and record-keeping laws in Kenya).
• Communications records: Retained for 2 years.
• Marketing preferences: Retained until you withdraw consent.

After the retention period, your data is securely deleted or anonymized.

Under the Kenya Data Protection Act, 2019, you have the following rights:

• Right to be Informed: Know what data we collect and how we use it.
• Right to Access: Request a copy of the personal data we hold about you.
• Right to Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Object: Object to processing of your data for marketing or other purposes.
• Right to Data Portability: Request transfer of your data to another service provider in a structured format.

To exercise any of these rights, contact us at info@msafilaundry.co.ke or call 0702284424. We will respond within 30 days as required by the Kenya Data Protection Act.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: To understand how visitors interact with our site.
• Preference cookies: To remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption on our website (HTTPS)
• Restricted access to personal data on a need-to-know basis
• Regular security audits and updates
• Secure storage of physical records at our premises in Rungiri, Kiambu

While we take every precaution, no online transmission is 100% secure. We encourage you to also take steps to protect your data.

If you believe we have not handled your personal data in accordance with the Kenya Data Protection Act, 2019, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC):

Office of the Data Protection Commissioner (ODPC)
P.O. Box 12345-00100, Nairobi, Kenya
Phone: +254 (0) 20 765 0234
Email: complaints@odpc.go.ke
Website: www.odpc.go.ke

However, we kindly ask that you contact us first at info@msafilaundry.co.ke, by phone on 0702284424, or by post at 87 Top Town Road, Rungiri, Kiambu, Kenya, so we can resolve any concerns directly.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant changes by:

• Posting a notice on our website
• Sending a notification via WhatsApp or SMS (for active customers)

We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.